Frequently Asked Questions.
01. The order
You can track your order by logging into your account and selecting “Order History.” You will find the tracking information for each order placed. Additionally, you will receive a tracking link via email once your order has shipped.
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving your order. We will assist you in resolving the issue, including arranging for a replacement or a refund if necessary.
Orders can be modified or canceled within 2 hours of placing them. Please contact our customer support team immediately if you need to make any changes. Once the order is processed, we may not be able to accommodate changes or cancellations.
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to ensure your personal information is protected.
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1-2 business days and shipped promptly. Standard shipping usually takes 3-7 business days, while expedited shipping options are available for faster delivery.
02. Shipment
Orders are typically processed within 1-2 business days. Once processed, your order will be shipped, and you will receive a confirmation email with tracking information.
We offer several shipping options to meet your needs, including standard shipping, expedited shipping, and next-day delivery. Shipping costs and delivery times vary depending on the chosen method and your location.
Yes, we offer international shipping to many countries. Shipping rates and delivery times for international orders will vary based on the destination. Please check our shipping policy for more details.
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order by logging into your account on our website and viewing your order history.
If your shipment is delayed or lost, please contact our customer support team with your order details. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.
03. The Returns & exchanges
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. Certain items may be non-returnable for hygiene reasons.
To initiate a return or exchange, please contact our customer support team with your order details. They will provide you with instructions and a return authorization number to include with your return package.
If the return is due to a defective or incorrect item, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping fees. We recommend using a trackable shipping service.
Once we receive your return, it typically takes 5-7 business days to process. Refunds will be issued to the original payment method, and exchanges will be shipped out as soon as the returned item is inspected and approved.
If you receive a defective or damaged item, please contact our customer support team immediately. Provide details and photos of the issue, and we will arrange for a replacement or refund at no additional cost to you.
04. The complaints
If you have a complaint about a product or service, please contact our customer support team via email or phone. Provide your order details and a description of the issue, and we will address your complaint promptly.
When filing a complaint, include your order number, a detailed description of the issue, and any relevant photos or documents. This will help us understand the problem better and resolve it more efficiently.
We aim to resolve complaints within 3-5 business days. Some issues may take longer to address, but we will keep you informed throughout the process and work diligently to resolve your complaint as quickly as possible.
If you are not satisfied with the resolution, please let us know. We will escalate your complaint to a higher level of support and work with you to find a satisfactory solution. Your satisfaction is our top priority.
Yes, if you feel your complaint requires further attention, you can request to speak with a manager. Our customer support team will arrange for a manager to contact you to discuss your concerns and find a resolution.